Privacy Policy

1. Introduction

Studio Onda ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our website at studio-onda.com.au. This Privacy Policy explains how we collect, hold, use, and disclose personal information obtained through this website, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies solely to information collected through this website. It does not apply to information collected offline or through any other means.

By using this website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Voluntarily Provide

We may collect personal information that you voluntarily submit through this website, including when you:

Complete a contact form or enquiry form.
Send us an email via the email address provided on this website.
Subscribe to a newsletter or mailing list (if applicable).

The types of personal information we may collect include:

Your name.
Your email address.
Your phone number (if provided).
Your company or business name (if provided).
The content of any message or enquiry you submit.
Any other information you choose to provide in your correspondence.

2.2 Information Collected Automatically

When you visit this website, certain information may be collected automatically through standard web technologies. This may include:

Your IP address.
Browser type and version.
Operating system.
Device type (desktop, mobile, tablet).
Referring website or URL (the website you visited before arriving at our site).
Pages viewed on our website and the order in which they were viewed.
Date and time of your visit.
Time spent on each page.
General geographic location (city or region level, derived from IP address).

This information is collected in aggregate form and is generally not used to identify you personally. It is used to analyse website traffic, improve the user experience, and maintain the security and performance of our website.

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites function efficiently, to enhance user experience, and to provide analytical information to website operators.

3.2 How We Use Cookies

This website may use the following types of cookies and tracking technologies:

Strictly Necessary Cookies: Essential for the basic functionality of the website, such as navigation and access to secure areas. The website cannot function properly without these cookies.
Analytics Cookies: Used to collect anonymised, aggregated data about how visitors use the website, including which pages are visited most frequently, how long visitors spend on the site, and how they arrived at the site. We may use third-party analytics services such as Google Analytics for this purpose.
Functional Cookies: Used to remember your preferences and settings to provide a more personalised experience on return visits.

3.3 Third-Party Analytics

We may use third-party analytics services, including but not limited to Google Analytics, to help us understand how visitors use this website. These services may collect information such as how often you visit the site, what pages you view, and what other sites you visited prior to arriving at our site.

Google Analytics uses cookies to collect this information. The data collected is generally aggregated and anonymous. For more information on how Google collects and processes data, please visit Google's Privacy Policy and How Google Uses Data When You Use Our Partners' Sites.

3.4 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified before a cookie is set. Please note that disabling cookies may affect the functionality of this website.

For more information on managing cookies, visit www.allaboutcookies.org.

4. How We Use Your Information

We may use the personal information collected through this website for the following purposes:

To respond to your enquiries, questions, or messages.
To communicate with you regarding your enquiry.
To operate, maintain, and improve this website.
To analyse website usage and trends to enhance user experience.
To monitor the security and integrity of the website.
To comply with applicable laws, regulations, and legal processes.
To send you marketing or promotional communications, but only where you have opted in or where we are otherwise permitted to do so under applicable law. You may opt out of receiving such communications at any time.

We will not use your personal information for purposes other than those outlined above without first obtaining your consent, unless required or authorised by law.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your personal information with the following categories of recipients, only to the extent necessary and for the purposes described in this Privacy Policy:

Service Providers: Trusted third-party service providers who assist in operating our website, conducting our business, or providing services on our behalf (for example, website hosting providers, email service providers, and analytics providers). These providers are contractually required to keep your information confidential and to use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the personal safety of our users or the public.
Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our website of any change in ownership or use of your personal information.

6. Overseas Data Transfers

Some of the third-party service providers we use to operate this website (such as website hosting, email platforms, or analytics services) may store or process data on servers located outside of Australia, including in the United States, the European Union, or other jurisdictions.

Where your personal information is transferred overseas, we take reasonable steps to ensure that the recipient handles your information in a manner consistent with the Australian Privacy Principles. However, by using this website and providing your personal information, you acknowledge that we may not always be able to ensure that overseas recipients comply with Australian privacy laws, and you consent to such transfers.

7. Data Security

We take reasonable technical and organisational measures to protect the personal information we collect through this website from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include:

Use of secure, encrypted connections (SSL/TLS) where applicable.
Restricting access to personal information to authorised personnel only.
Regular review and update of our security practices.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain personal information collected through this website only for as long as is reasonably necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

Enquiry and contact form data is retained for a reasonable period to respond to your enquiry and for our internal records, after which it is securely deleted or de-identified.
Website analytics data is retained in anonymised or aggregated form and does not personally identify you.
Cookie data is retained in accordance with the lifespan of each cookie as described in Section 3 above.

When personal information is no longer needed, we will take reasonable steps to securely destroy or permanently de-identify it.

9. Your Rights

Under the Australian Privacy Principles, you have the following rights in relation to your personal information:

9.1 Right to Access

You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe and provide access to your information unless an exception under the Privacy Act applies.

9.2 Right to Correction

If you believe that any personal information we hold about you is inaccurate, incomplete, out of date, or misleading, you have the right to request that we correct it. We will take reasonable steps to correct the information.

9.3 Right to Deletion

You may request that we delete your personal information where it is no longer necessary for the purpose for which it was collected, or where you withdraw your consent (where consent was the basis for collection). We will comply with your request unless we are required by law to retain the information.

9.4 Right to Opt Out

You have the right to opt out of receiving marketing or promotional communications from us at any time. You can do this by:

Clicking the "unsubscribe" link in any marketing email we send you.
Contacting us directly at the details provided below.

We will process your opt-out request promptly and without charge.

9.5 Exercising Your Rights

To exercise any of the above rights, please contact us using the details set out in Section 14 below. We may need to verify your identity before processing your request. We will not charge you for making a request or for the correction or deletion of your information, except in the case of access requests that are manifestly unfounded, excessive, or require significant retrieval effort, in which case we may charge a reasonable fee.

10. Third-Party Websites

This website may contain links to third-party websites and services. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party website before providing your personal information.

11. Children's Privacy

This website is not directed at children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16 without verified parental consent, we will take reasonable steps to delete that information as soon as practicable.

If you are a parent or guardian and believe that your child has provided us with personal information through this website, please contact us immediately at the details provided below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality. Any changes will be posted on this page with an updated "Last Updated" date at the top.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of this website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

13. Complaints Process

If you believe that we have breached the Australian Privacy Principles or that your privacy has been compromised in connection with this website, you may lodge a complaint with us using the contact details below.

How to make a complaint:

Contact us in writing at the email address below, outlining the details of your complaint.
We will acknowledge receipt of your complaint within 7 business days.
We will investigate your complaint and aim to provide a response within 30 days.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner Website: www.oaic.gov.au Phone: 1300 363 992 Email: enquiries@oaic.gov.au Post: GPO Box 5218, Sydney NSW 2001

14. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Use or this Privacy Policy, please contact us:

Studio Onda Suite 133, Level 1, 55 Collins Street Melbourne VIC 3000, Australia

Email: hello@studio-onda.com